Frequently Asked Questions

Have questions? We have answers! If you don't find what you're looking for, feel free to contact us directly.

About Our Products

Are Je Beau products safe for sensitive skin?

Yes! Our entire line was developed with sensitive skin in mind. Julie herself navigated sensitive skin for years, which is why Je Beau products are formulated to be clean, effective, and gentle — without compromising on performance.

Are your products professional grade?

Absolutely. Our products were designed to perform both on and off camera — the same standard used for TV, film, and editorial work. Whether you're getting ready for a special event or your everyday routine, you can expect professional results.

Are Je Beau products cruelty-free?

We are committed to conscious beauty. Please contact us for the most up-to-date information on our cruelty-free and clean beauty standards.

Can I use your haircare and cosmetics products together?

Of course! Our haircare and cosmetics lines are designed to complement each other for a complete, head-to-toe beauty experience.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most domestic orders arrive within 5–7 business days. Expedited options may be available at checkout.

Do you ship internationally?

We are working on expanding our shipping options. Please contact us for international shipping inquiries.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.

Can I change or cancel my order after placing it?

We process orders quickly, but please contact us as soon as possible if you need to make changes. We will do our best to accommodate your request before the order ships.

Returns & Exchanges

What is your return policy?

We want you to love your Je Beau products! If you are not completely satisfied, please contact us within 30 days of your purchase. Items must be unused and in their original packaging to be eligible for a return or exchange.

What if my order arrives damaged?

We're so sorry if that happens! Please contact us within 7 days of receiving your order with a photo of the damaged item and we will make it right.

About Je Beau

Who are the founders of Je Beau?

Je Beau Beauty Brands is a mother-daughter brand founded by Julie Beauchesne, an award-winning salon owner and celebrity beauty consultant with over 35 years of experience, and her daughter Joni, a licensed beauty professional who brought the brand to Los Angeles. Read our full story here.

Where are you located?

Our headquarters are located at 22 Eastman Ave, Suite 4B, Bedford, NH 03110. You can also reach us at jebeaubeauty@gmail.com or by calling 877-637-5209.